- Helium Mobile’s Zero Plan updates include new taxes and fees.
- The data allocation changes from 3GB to a split of 2GB on Helium Network and 1GB on partner networks.
- Subscribers need updated billing information by January 27, 2026, to maintain service.
Helium Mobile, on January 27, 2026, will update its Zero Plan by introducing mandatory pass-through taxes and fees, affecting legacy early access users, leading to subscriber dissatisfaction.
The move has prompted dissatisfaction among early access users, who feel betrayed by the changes in pricing and terms, raising concerns about the company’s commitment to its beta testers.
Helium Mobile Zero Plan Update
Helium Mobile has revised its Zero Plan, effective from January 27, 2026. The update includes the introduction of pass-through taxes and fees, along with a revised data allocation. This change affects early access subscribers.
Subscribers under legacy plans (pre-February 4, 2025) will experience the termination of special pricing. The new structure reallocates 3GB data into 2GB on Helium Network and 1GB on partner networks, driven by government tax mandates.
Immediate effects include dissatisfaction among early adopters due to perceived betrayal of beta pricing promises. These changes aim to sustain the Zero Plan long-term amidst governmental requirements, forcing subscribers to update payment details or risk cancellation.
Financial impacts are limited to subscribers needing to absorb costs previously covered by Helium Mobile. This update positions Zero Plan among paid options, aligning it with Air and Infinity plans, allowing cancellations without penalty.
Subscribers need valid billing info by January 27, 2026, to maintain service. Pass-through charges could vary based on local municipal requirements, highlighting a potential trend in user billing adaptation within the mobile network industry. Helium Mobile Support Team states, “Your phone plan is still free. Taxes & fees apply. … Starting January 27, 2026, taxes and fees required for phone service will apply to your Zero Plan. These charges depend on your service address and go to third parties such as municipal and state governments, not Helium Mobile.”
The redistribution of data usage from 3GB on Helium to a split model might affect user experience, potentially leading to decreased satisfaction and usage. However, the free plan’s retention could drive innovation in market positioning strategies.
